At Trip 2 Traveller World Pvt. Ltd ("T2T World"), we strive to provide our travel partners and their clients with a transparent and straightforward booking cancellation policy. This document outlines the procedures and terms related to cancellations.
1. General Cancellation Policy
Cancellation Initiation: Cancellations must be initiated by the travel partner via email or through the designated online portal.
Documentation: Provide the booking reference number, client details, and a detailed reason for the cancellation.
Acknowledgment: T2T World will acknowledge receipt of the cancellation request and provide further instructions.
2. Cancellation Terms by Service Type
Flights:
Refundable Tickets: Subject to the airline’s cancellation policy, a refund may be issued after deducting applicable cancellation fees.
Non-Refundable Tickets: Generally, non-refundable tickets are not eligible for refunds. However, certain airlines may offer a credit for future travel.
Hotels:
Flexible Rates: Cancellations made within the allowable time frame (as specified in the booking confirmation) are eligible for a full refund.
Non-Refundable Rates: Cancellations for non-refundable bookings will not receive a refund.
Tours and Activities:
Standard Cancellations: Eligible for a refund if canceled within the provider’s specified cancellation period.
Last-Minute Cancellations: May incur higher fees or be non-refundable.
Packages: { Custom Packages } Subject to the terms agreed upon at the time of booking, which will be communicated to the travel partner.
3. Cancellation Fees
Service Provider Fees: Cancellation fees imposed by airlines, hotels, or other service providers will be passed on to the client.
Administrative Fees: T2T World may charge a nominal administrative fee for processing cancellations.
4. Special Circumstances
Force Majeure: In cases of force majeure (e.g., natural disasters, pandemics), cancellations will be handled as per the policies of the respective service providers and applicable laws.
Medical Emergencies: Cancellations due to medical emergencies will be considered on a case-by-case basis, with supporting documentation required.
Travel Insurance: Clients are advised to purchase travel insurance to cover unforeseen circumstances leading to cancellations.
5. Partial Cancellations
Multi-Service Bookings: If only part of a multi-service booking (e.g., a tour package) is canceled, refunds will be processed based on the individual service provider’s policies.
6. Refund Processing
Refund Timelines: Refunds will be processed within 14 business days from the receipt of the cancellation request, subject to the service provider’s policies or issue credit note as well.
Refund Method: Refunds will be issued using the original payment method unless otherwise agreed upon.
7. Non-Cancellable Services
Certain services may be non-cancellable and non-refundable. These will be clearly indicated at the time of booking.
8. Communication and Support
Cancellation Confirmation: Travel partners will receive a confirmation email once the cancellation is processed.
Customer Support: For any assistance, travel partners can contact T2T World’s customer support team.
9. Dispute Resolution
Dispute Handling: Any disputes regarding cancellations will be handled in accordance with T2T World’s dispute resolution process.
Escalation: Unresolved disputes can be escalated to senior management for further review.
10. Contact Us
For any questions or to initiate a cancellation request, please contact:
Trip 2 Traveller World Pvt. Ltd
Email: rajeev@t2tworld.com
Address: Mohali Chandigarh ( Punjab )
Customer Support: [Your Customer Support Contact Information]