At Trip 2 Traveller World Pvt. Ltd ("T2T World"), we are committed to providing exceptional customer service to ensure a seamless and enjoyable experience for our travel partners and their clients. This document outlines the customer service responsibilities expected from our travel partners.
01. Professionalism and Courtesy
Respectful Interaction: Treat all clients with respect, courtesy, and professionalism at all times.
Prompt Responses: Respond to client inquiries and concerns promptly, ideally within 24 hours.
Clear Communication: Provide clear and accurate information regarding travel products, services, and policies.
02. Client Assistance
Pre-Booking Support: Assist clients with travel planning, including recommendations and information on destinations, accommodations, and activities.
Booking Process: Ensure the booking process is smooth and efficient, guiding clients through each step.
Documentation: Provide clients with all necessary travel documents, including itineraries, tickets, and vouchers.
03. Issue Resolution
Problem Solving: Address and resolve any issues or complaints raised by clients quickly and effectively.
Escalation: Escalate unresolved issues to T2T World customer support for further assistance.
Follow-Up: Follow up with clients after resolving issues to ensure their satisfaction.
04. Travel Support
24/7 Assistance: Be available to assist clients with urgent issues during their travels, including flight changes, cancellations, and emergencies.
Local Contacts: Provide clients with local contact information for support at their destination.
05. Knowledge and Expertise
Training: Stay informed about the latest travel industry trends, products, and services offered by T2T World.
Product Knowledge: Have comprehensive knowledge of T2T World's travel products and services to effectively assist clients.
06. Compliance and Integrity
Ethical Conduct: Conduct business with honesty and integrity, avoiding any misleading or deceptive practices.
Privacy Protection: Protect the privacy and confidentiality of client information in accordance with T2T World's Privacy Policy.
Legal Compliance: Comply with all applicable laws, regulations, and industry standards in all dealings.
07. Feedback and Improvement
Client Feedback: Encourage clients to provide feedback on their travel experiences and services received.
Continuous Improvement: Use client feedback to identify areas for improvement and enhance service quality.
Collaboration: Work collaboratively with T2T World to implement improvements and address any service gaps.
08. Reporting and Documentation
Accurate Records: Maintain accurate records of all client interactions, bookings, and transactions.
Reporting Issues: Report any significant issues or concerns to T2T World promptly, providing detailed information for resolution.
09. Promotion and Marketing
Marketing Efforts: Actively promote T2T World’s products and services to potential clients using provided marketing materials.
Brand Representation: Represent the T2T World brand positively and uphold its reputation in all client interactions.
Contact Us
For any questions or further assistance regarding customer service responsibilities, please contact:
Trip 2 Traveller World Pvt. Ltd
Email: info@t2tworld.com
Address: Mohali Chandigarh ( Punjab )