Customer Service Responsibilities

At Trip 2 Traveller World Pvt. Ltd ("T2T World"), we are committed to providing exceptional customer service to ensure a seamless and enjoyable experience for our travel partners and their clients. This document outlines the customer service responsibilities expected from our travel partners. 

01. Professionalism and Courtesy

Respectful Interaction: Treat all clients with respect, courtesy, and professionalism at all times.

Prompt Responses: Respond to client inquiries and concerns promptly, ideally within 24 hours.

Clear Communication: Provide clear and accurate information regarding travel products, services, and policies.

 02. Client Assistance

Pre-Booking Support: Assist clients with travel planning, including recommendations and information on destinations, accommodations, and activities.

Booking Process: Ensure the booking process is smooth and efficient, guiding clients through each step.

Documentation: Provide clients with all necessary travel documents, including itineraries, tickets, and vouchers.

 03. Issue Resolution

Problem Solving: Address and resolve any issues or complaints raised by clients quickly and effectively.

Escalation: Escalate unresolved issues to T2T World customer support for further assistance.

Follow-Up: Follow up with clients after resolving issues to ensure their satisfaction.

 04. Travel Support

24/7 Assistance: Be available to assist clients with urgent issues during their travels, including flight changes, cancellations, and emergencies.

Local Contacts: Provide clients with local contact information for support at their destination.

 05. Knowledge and Expertise

Training: Stay informed about the latest travel industry trends, products, and services offered by T2T World.

Product Knowledge: Have comprehensive knowledge of T2T World's travel products and services to effectively assist clients.

 06. Compliance and Integrity

Ethical Conduct: Conduct business with honesty and integrity, avoiding any misleading or deceptive practices.

Privacy Protection: Protect the privacy and confidentiality of client information in accordance with T2T World's Privacy Policy.

Legal Compliance: Comply with all applicable laws, regulations, and industry standards in all dealings.

 07. Feedback and Improvement

Client Feedback:  Encourage clients to provide feedback on their travel experiences and services received.

Continuous Improvement: Use client feedback to identify areas for improvement and enhance service quality.

Collaboration: Work collaboratively with T2T World to implement improvements and address any service gaps.

 08. Reporting and Documentation

Accurate Records: Maintain accurate records of all client interactions, bookings, and transactions.

Reporting Issues: Report any significant issues or concerns to T2T World promptly, providing detailed information for resolution.

 09. Promotion and Marketing

Marketing Efforts: Actively promote T2T World’s products and services to potential clients using provided marketing materials.

Brand Representation: Represent the T2T World brand positively and uphold its reputation in all client interactions.

 

Contact Us

For any questions or further assistance regarding customer service responsibilities, please contact:

 Trip 2 Traveller World Pvt. Ltd

Email: info@t2tworld.com

Address: Mohali Chandigarh ( Punjab )